Booking & Pricing
Frequently asked questions
How early do I need to book my taxi?
WPryors advise that you book as early as you can, we are happy to amend a booking (at no cost) should your plans alter. We would prefer to receive airport transfer bookings the previous day (it is essential to have an early morning collection booked by mid afternoon the previous day to allow us to ensure your driver is properly rested), but our key strength is our ability to have a vehicle available at short notice. For very short notice always ring our Customer team on 01235 812346.
Will I receive confirmation of my journey?
We aim to respond to all enquiries made through the website or by email within 1 hour. This would normally be by phone so we can discuss timings and any travel arrangements. If you would like, we could also reply via email. Please specify this in the comments box of the booking form.
Do you operate a fixed price policy?
All our airport transfers have fixed price quotes available in advance, these cover all parking and waiting time charges.
Our Seven seater people carriers are available for a 10% surcharge.
How do I pay?
Customers can pay on the day by cash or card as our cars accept all major credit cards.
Companies with more than one regular traveller have the option to set up a corporate account. This allows you to receive monthly invoices with references, cost centres and authorisation codes to suit your requirements. The format/medium of the invoice is also adaptable. Credit terms are 30 days net from invoice date.
For frequent individual customers we have introduced an Executive Travel Club Card. Single corporate or private clients can register your credit card details with us. On a monthly basis we charge any journeys made to your card and send you an itemised statement to support the charge.
Do I get a receipt?
All customers receive a receipt when the pay by card in the car. We can also provide VAT receipts for business travellers.
What is your cancellation policy?
If possible, please notify us of any changes to your journey 24 hours in advance of your previously arranged pick up time. Due to the size of our fleet it is likely that we will be able to accommodate any changes. Please call our customer centre on 01235 812345 to make new arrangements.
We only charge a fee if the journey has commence (though full day bookings may be subject to a charge if we get less than 12 hours notice).
What happens if my connecting flight/train is delayed?
We regularly take customers to and from all primary airports across the south and midlands. We use real-time traffic updates so our drivers are aware of any travel delays including airport and train services. Delays may result in you needing to change your travel arrangements but because we are a large fleet we can be flexible and accommodate this.
For example: On a typical Thursday evening we will meet 18-20 flights at Heathrow. On average 5 of those will change, some clients arriving early, some arriving later, but thanks to our large fleet we are able to cope with any last minute changes. This helps ensure you are met by your driver on time. If you need to change your arrangements.
Booking Your Taxi
Phone or book online
Phone our call centre on
01235 812345 or book online
via the contact form.
Customer Testimonial
Jayne Reddyhoff, Wallingford.
“This was the first time I had used Pryors for my journey to Heathrow and I was very impressed with the service.
They turned up bang on time and came to the front door to carry my luggage for me. When I rang to check my return pickup was booked (it was) they explained exactly where I would find the driver at Heathrow. When I got there he had a sign with my name on so I saw him at once; he immediately took over pushing the trolley for me and when we got to my house he carried my luggage right up to the front door!
I was able to pay by credit card in the car and get a VAT receipt. And the car was lovely – clean, comfortable and very smart!
I will definitely be using them again.”
